Introduction
At our educational platform, we are committed to providing high-quality courses and an excellent learning experience. This Refund Policy outlines the conditions under which refunds may be issued for course purchases.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- You request a refund within 14 days of purchase
- You have not completed more than 20% of the course content
- The course content is significantly different from what was described
- Technical issues prevent you from accessing the course content
Non-Refundable Situations
Refunds will not be issued in the following cases:
- After 14 days from the date of purchase
- If you have completed more than 20% of the course content
- If the course was purchased using a discount coupon or promotional offer
- If you have violated our Terms of Service
- If you have already received a certificate of completion
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via email at support@example.com
- Provide your order number and the reason for your refund request
- Our team will review your request within 5-7 business days
- You will receive a notification regarding the status of your request
Refund Process
Once your refund request is approved:
- The refund will be processed to the original payment method
- It may take 5-10 business days for the refund to appear in your account
- You will receive a confirmation email once the refund is processed
- Your access to the course will be revoked immediately
Course Cancellations
In rare cases, we may need to cancel a course due to unforeseen circumstances. In such cases:
- You will be notified via email at least 7 days before the scheduled start date
- You will receive a full refund of the course fee
- You may choose to transfer your enrollment to another available course
Contact Information
If you have any questions about our Refund Policy, please contact us:
- Email: support@example.com
- Phone: +201507810781
- Address: 1 Elgalaa Tower, Elgalaa Square, Dokki, Egypt
Policy Updates
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our platform after such changes constitutes your acceptance of the new policy.
Last updated: September 19, 2026